We want to make it as easy as possible for you to make a complaint, so we have many ways in which you can contact us:
|By phone:||Our teams are available on 01 295 5766|
|By email:||You can email us at firstname.lastname@example.org|
|In writing:||Marked for the attention of the Customer Experience Team, Fairstone Asset Management dac, Maple House, 2nd Floor, Lower Kilmacud Road, Stillorgan, Co Dublin, A94 E3F2|
|In person:||You can call in and ask to speak with our Customer Experience Team, Fairstone Asset Management dac, Maple House, 2nd Floor, Lower Kilmacud Road, Stillorgan, Co Dublin, A94 E3F2 and they will take the details of your complaint.|
We will do our best to manage your complaint as effectively and quickly as possible. Once your complaint is assigned to a member of our team, the investigator will acknowledge your complaint via email/phone or letter and include their contact number. We will also give you an expected time frame as to when you can expect to receive a response to the issues you have raised. If you have any questions while your complaint is being investigated, please do not hesitate to contact the investigator.
We want to resolve complaints to your satisfaction whenever possible. If we can’t reach agreement with you, you can refer your complaint to the Financial Services and Pensions Ombudsman. The Financial Services and Pensions Ombudsman is an independent, impartial, fair and free service that helps resolve complaints with pensions providers and regulated financial services providers.
|Financial Services and Pensions Ombudsman
|Telephone: (01) 567 7000